See the full article/comic here

This post by Seth Godin today summarises this point terrifically, where he explains the magical, intangible elements  that make for great marketing, and how easy it is to kill them. Referring to a great little restaurant, he says:

…it’s the hand-fitted gestalt of thousands of little decisions made by caring management out to make a difference. Usually, when a business like this gets bigger or turns into a chain, marketers make what feel like smart compromises. The MBAs collide with the mystical, and the place gets boring. “Why do we need 14 free salsas when we can get away with six?”

Yet Instagram (see my previous post) is way ahead of the pack in popularity and buzz. This fantastic article goes into why. My favourite aspect is about how it deliberately limits its functionality. you can only load one image at a time. Imagine how natural it would seem to add many at once. But that would detract from the product’s simplicity and delight.

Design is finished not when there’s nothing left to add, but when there’s nothing left to take away.

Instagr.am does just that – it’s the Twitter model of easy microblogging, but based around photos rather than text and it seems to be catching fire by enabling people to broadcast their creativity to friends and strangers in a fast and customisable way.

There’s a need for this. Whereas Facebook’s blithely happy environment pulls towards the mainstream, emerging services such as Instagr.am skew towards the thoughtful and creative. And there’s a place for that.

This video was created as an official response to the Newsweek article calling Grand Rapids a “dying city.” We disagreed strongly, and wanted to create a video that encompasses the passion and energy we all feel is growing exponentially, in this great city.

“Designers are also, by training and predilection, inclined to design for the usual, where engineers are taught a kind of rigor that compels them to account for, and overweight, low-probability events.”

The induction technology behind this has other applications too, including cooking ready-meals in their packaging and alerting when due dates are near.

I’m reminded of that wonderful aphorism about design being complete not when there’s nothing left to add, but when there’s nothing left to take away.

Vitsœ’s designer, Dieter Rams. Photograph by Abisag Tüllmann

It won’t be.

As the paltry sales of GQ’s iPad app indicate, simply having an app isn’t enough. The dirty truth is that no-one ever wanted a magazine. Just as Coke sells happiness rather than fizzy drinks, what people actually get from mags are:

1. Signalling. What magazine you hold up on the train carriage, or have on your coffee table sends a message about how you see yourself – be it Viz, the Economist or Wallpaper
2. Passing the time. Mags work great to wile away train journeys and lazy bath-times
3. Special interest Whether you love cars, photography, cycling or houseboats, there’s a mag for you.
4. Sense of belonging People like feeling part of a community and sharing tips.

Magazines have delivered on these benefits very well for decades. The challenge is that digital does all of these better, or changes them:

1. No-one knows what you’re reading. It’s the device itself that says something about you. iPad v Kindle, and iPhone v Android is the new Mods v Rockers.
2. You’re never alone with a mobile. Yes you can read magazine-like articles and look at professional photos, but you’re more likely to listen to music, watch episodes of Glee, email your friends or check-in at a foursquare location.
3. Niche interests are hyper-served by digital. I’m not just interested in digital photography, I want to read in-depth articles on not only Canon lenses, but that particular lens, and those particular types of shots
4. Sense of community has of course been owned by the massive, real-time, rich media interactions of social media. I want to know now what people think of that Cameroon goal.

That all said, magazines will not die. Print has winning attributes of portability, ever-lasting battery life and brings a simple, tactile pleasure. However, it will of course change. There will be fewer titles and producing them will become a leaner, tougher, much less pleasant game. Print dollars really will be replaced by digital cents. Get over it.

My counsel is:

• Think brand and not product. Top Gear is the shining example of a media brand that has transcended its format and is thus less vulnerable to channel shift.
• Embrace failure. There are no certainties in this era of disruption. Things will not settle down, and it is delusional to ‘wait and see’. No-one has a right to survive. The only viable strategy is to keep testing and keep learning.

These “did you see…” conversations seemed set  for the cultural junkyard in the noughties, thanks to greater choice of viewing, the explosion of excellent TV DVD box sets and Sky+ powered time-shifting. We were all watching different stuff.

I think that’s changed again. I wrote 9 months ago about  real-time watercooler moments: the emerging behaviour of using social media services such as as facebook and Twitter while watching an ‘event’ programme such as X-Factor.

Up until now, this has been pretty disjointed and not something most media owners had properly considered. However, the advent of ITV Live, conceived and led by friend and former colleague Dominic Cameron is changing all that. It’s the first serious attempt to create a joined-up TV/social experience. It recognises that people like to talk with friends and fellow fans about the experience they’re sharing – and provides the tools and content to do just that.

It’s a fledgling service, and has its clunky moments, but the ITV team should be praised for leading the way in this field globally.

They’ve even been audacious enough to run the service around matches they don’t have the TV rights to – so people can watch a game on the BBC and discuss it on ITV Live. Neat.

Google must be thinking very hard tonight.

Unskippable segments on DVD are the ugliest form of interruption advertising.

It’s never OK to deliberately give your customers a bad experience. DVD manufacturers are there to entertain, not to lecture.

Ahead of the filming of the fourth series of the IT Crowd, he’s asked fans to help dress the set

…send us your poor huddled zines, your artwork, your comics, your T-shirts, your memes. Anything you think should be in there that we might have missed

Not only is this financially sensible, but it’s also a great way of engaging fans, giving them a deeper sense of ownership and a real reason to spread the word about the new series.

Nope.

David Hepworth is an unmissable writer on entertainment and culture, and also occasionally strays into marketing. This piece on the the difficulty of competing with Apple on rational grounds struck a chord:

Playing with it [a Sony Walkman] just now it struck me how difficult it must be in the personal electronics space these days, having to compete with Apple. It doesn’t matter how many qualities your product might have, Apple is the one that holds the high ground where dwells desire. A year ago a young friend demonstrated all the features of his iPod competitor, many of which were superior to Apple, but he did it more in sorrow than conviction, as if he knew that the playground prestige battle had already been lost

It reminded me of this similar article in Penny Arcade, which nailed it so brutally and beautifully that every tech CEO should staple it to his desk.

It’s got to be so annoying to compete with Apple… when you come out with what is (on paper) a better version of the same thing, maybe even multiple times over, it’s too late.  You made a “product” to compete with their “product,”… only to discover that they hadn’t made a product at all – they made a narrative.  A statement about how technology should interface with a life.

Just because you’re big doesn’t mean you can win at anything

Google is about making digital information accessible, facebook is my social network